Important information for all Pensioners

Government and non-Government employees get pension every month after retirement. To qualify for pension, ex-employees have to submit a ‘Life Certificate’ in November every year to the Banks which are paying their pension. Only then they continue to receive their pension the following year. Details of the process of submitting the Certificate are given ahead.

1. Where to submit the ‘Life Certificate’ ?

1A. For this purpose, it is not necessary to visit the branch of the Bank in which the account was initially opened. A digital ‘Life Certificate’ can be issued by presenting the papers as mentioned ahead, to the Bank branch at the pensioner’s place of residence. For example, if a pensioner had opened his account in a Bank at Thane, Maharashtra and he is now staying in New Delhi, he can submit the ‘Life Certificate’ through the Bank’s branch in New Delhi too.

To continue receiving your pension, submit your ‘Life Certificate’ to your Bank in November 2025.

1B. To provide Government and non-Government services, several Common Service Centres (CSCs) have been started at various places. The ‘Life Certificate’ can be submitted at these centres as well as at Post Offices. Information about the CSCs in your area is available at this website : https://locator.csccloud.in/

2. Documents required

A. Original, Xerox copy of Aadhaar card

B. Passbook of the account in which pension is being credited

C. Pension Payment Order (PPO) number

Later, officers of the Bank will conduct the process as given ahead to issue a Certificate to the pensioner.

D. While visiting the Bank, the pensioner should carry the mobile which is registered for the Aadhaar card, so that the One Time Password (OTP) that is sent to the mobile can be submitted to the Bank immediately.

The digital ‘Life Certificate’ is prepared on the computer, and is forwarded to the organisation which is responsible for paying the pension. A copy of this is also given to the pensioner, which he/she should retain. For more information, visit the website : https://jeevanpramaan.gov.in or contact the concerned Treasury Office or the nearest Post Office.

3. Facility to submit ‘Digital Life Certificate’ from your residence

Nationalised Banks and Post Offices also provide the facility of generating a ‘Digital Life Certificate’ by visiting your residence. To generate this Certificate, you must keep the required documents and your registered mobile number with you. For further information, contact your concerned Bank or Post Office.

4. Facility to submit ‘Digital Life Certificate’ through mobile phone

You can submit your own or another person’s ‘Digital Life Certificate’ through your mobile by installing two mobile Apps – ‘AadhaarFaceRd’ and ‘Jeevan Pramaan’. After installing these Apps, open the ‘Jeevan Pramaan’ App and fill in the required details as per the instructions given therein. If anyone finds it difficult to fill the details on their mobile, they can take the help of a knowledgeable person nearby so that the Certificate can be submitted from home itself.

5. Validity of the ‘Life Certificate’

The ‘Life Certificate’ submitted by pensioners remains valid for one year only. In some Government Departments that disburse pensions, the facility to accept ‘Digital Life Certificates’ may not yet be available. In such cases, pensioners must submit a physical Certificate bearing the signature of the Bank officer, as done earlier. For this, visit the local branch of your Bank with the required documents and complete the necessary process.