Compensate the BSNL customer for deficiencies in the 4G service !

Order of the Dakshina Kannada District Consumer Disputes Redressal Commission

Mangaluru (Karnataka) – The Dakshina Kannada District Consumer Disputes Redressal Commission has directed Bharat Sanchar Nigam Limited (BSNL) to refund ₹3,880 the amount collected from complainant Teja Kumar D.M. for an unlimited 4G data recharge, along with 6% annual interest.

Is BSNL finally being held accountable? 📡🤔

A District Consumer Commission just slapped BSNL with a compensation order for failing to provide decent 4G service.

The big question remains: Why does a government-backed company lag so far behind private players in efficiency? 📉… pic.twitter.com/xX9BeKTJIe

— Sanatan Prabhat (@SanatanPrabhat) January 27, 2026

The Commission also ordered BSNL to ensure continuous and uninterrupted 4G data service on the complainant’s mobile number. Additionally, BSNL has been directed to pay ₹10,000 as compensation for deficiency in service and mental harassment, and ₹5,000 towards litigation costs to the complainant. BSNL is required to pay the total amount within 60 days from the date of the order.

The complainant stated that due to frequent network issues, he repeatedly contacted the service provider, but the problem was not resolved. The company advised him to replace the SIM card, which he did; however, the network problem persisted. As a result, the complainant’s work was adversely affected, he informed the Commission.

Editorial Perspective

While BSNL is a government-owned enterprise, how can its services be so poor? The government must answer this. In comparison, how do private companies provide better services? This question naturally arises in the minds of the public.